WHO IS RESPONSIBLE FOR DATA COLLECTION ON THIS WEBSITE?

The data processing on this website is carried out by the website operator. His contact details can be found in the imprint of this website.

HOW DO WE COLLECT YOUR DATA?

On the one hand, your data is collected when you provide it to us. This can be data that you enter in a contact form, for example.

Other data is automatically collected by our IT systems when you visit the website. These are mainly technical data (e.g. internet browser, operating system or time of the page call). This data is collected automatically as soon as you enter our website.

WHAT DO WE USE YOUR DATA FOR?

Part of the data is collected to ensure that the website is provided without errors. Other data can be used to analyse your user behaviour.

WHAT RIGHTS DO YOU HAVE REGARDING YOUR DATA?

You have the right to receive information free of charge about the origin, recipient and purpose of your stored personal data at any time. You also have the right to demand the correction, blocking or deletion of this data. You can contact us at any time at the address given in the imprint for this purpose and for further questions on the subject of data protection. Furthermore, you have the right of appeal to the responsible supervisory authority.

ANALYSIS TOOLS AND THIRD-PARTY TOOLS

When visiting our website, your surfing behaviour can be statistically evaluated. This is mainly done with cookies and with so-called analysis programmes. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you.

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

Note on the responsible site

The responsible party for data processing on this website is:

Seehotel Kastanienbaum AG
St. Niklausenstrasse 105
CH-6047 Kastanienbaum

Controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses or similar).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke an already given consent at any time. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right of appeal to the competent supervisory authority

In the event of violations of data protection law, the data subject has a right of appeal to the competent supervisory authority. The competent supervisory authority in matters of data protection law is the data protection officer of the canton in which our company has its registered office. The address of the data protection officer can be found under the following link: datenschutz.lu.ch.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from ""http://"" to ""https://"" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.

Seehotel Kastanienbaum AG
Dominik Grossenbacher
St. Niklausenstrasse 105
CH-6047 Kastanienbaum

Data collection on our website

When you visit our website, our server creates a so-called log file. In this log file we collect and process the following data:
 

• The IP address from which our website was accessed. This is a number used on the Internet to communicate on the Internet.
• The date and time of access to our website.
• HTTP protocol information, such as protocol type, protocol version, http requests, status codes, details of the transferred data. These are technical data that are generated during network traffic on the Internet.
• Error messages that occurred during access.
• The type and version of the browser that the User uses, as well as its operating system and the model of the computer or mobile device
• The website from which the user accesses our website

This website uses Google AdWords. AdWords is an online advertising program of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google").

In the context of Google AdWords we use the so-called conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that the Internet browser stores on the user's computer. These cookies expire after 30 days and are not used to personally identify users. If the user visits certain pages of this website and the cookie has not expired, Google and we may recognise that the user has clicked on the ad and been redirected to that page.

Each Google AdWords customer receives a different cookie. Cookies cannot be tracked through the websites of AdWords customers. The information collected through the conversion cookie is used to compile conversion statistics for those AdWords customers who have opted-in to conversion tracking. The customers will know the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can opt-out of such use by simply turning off the Google conversion tracking cookie on your web browser under User Preferences. You will then not be included in the conversion tracking statistics.

The website operator has a legitimate interest in the analysis of user behaviour in order to optimise both his website and his advertising.

You can find more information about Google AdWords and Google Conversion Tracking in the Google data protection regulations: www.google.de/policies/privacy/.

You can set your browser to inform you when cookies are set and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to activate the automatic deletion of cookies when the browser is closed. If you deactivate cookies, the functionality of this website may be limited.

These terms and conditions apply to the rental of hotel rooms and all related services. The terms and conditions of Seehotel Kastanienbaum apply exclusively. The customer's terms and conditions shall not become part of the contract even if they have not been expressly contradicted. 

In order to accept and manage online reservation requests through our website, we use the restaurant management system aleno, offered by aleno AG based in Switzerland. The use of aleno allows us to electronically collect personal information about our guests ("Guest Data"). The guest data includes the following information:

First and last name
Telephone number and email address
Number of persons, time and date of desired visit
Home address (optional)
Company name (optional)

The collection of guest data allows us to process your reservation request and ensure that the table you requested is reserved in your name and that we can contact you if necessary. The legal basis for the use of aleno for electronic reservation is based on our legitimate interests according to Art. 6 Para. 1 lit. f GDPR. The guest data we collect will not be automatically deleted after the reservation is made but will be used to create a personal guest profile. For more information on the guest profile, please see section […] below. You have the right to request deletion of your guest data at any time. If the deletion occurs before the reservation date, the corresponding reservation will be automatically canceled.

The guest data collected for the acceptance and execution of an online reservation is used by us to create a personal profile for our guests in the restaurant management system aleno ("guest profile"). This enables us to use the guest data to personalise our services. After your visit to our restaurant, we reserve the right to add further personal data to the guest profile to enable us to personalise it further ("profile data"). This profile data is the following information: Personal Data to personalise Guests, including preferred language, allergies and special requests, birthday, customer category and status. Information about past restaurant visits, including time and date of visit, length of stay, number of guests, type and location of table, amount spent and any no-shows. Consolidated information on all restaurant visits to date, including total number of visits, total amount spent and total number of no-shows. 

Reservation

Reservation requests are binding only after we have confirmed the table, date and original time by e-mail or telephone.

Collection of credit card information for reservations

Online reservation requests are only binding once we have confirmed the table, date, and time by email or phone. To ensure that we do not incur any damages in case of an unexcused no-show, we reserve the right to require a credit card as a payment guarantee. In doing so, we collect the following information ("Payment Information"):

Name of the credit card issuer
Name of the credit card holder
Expiration date of the credit card
Credit card number and verification code

If you provide your payment information when making an online reservation request, aleno automatically anonymizes the information. This means that the payment information does not constitute personal data within the meaning of the Swiss Data Protection Act (DSG) or the EU General Data Protection Regulation (GDPR). The payment information is also transmitted directly to the hosting provider of aleno AG. We therefore do not have access to the anonymized payment information and do not store it on our system.

Cancellation or No-show

Charges for cancellation or no-show may be incurred up to the amount of the agreed charges after the relevant time and will be charged in the agreed amount of the payment method specified at the time of booking.

Changes or Cancellations by Us

If it was agreed when booking the table that you can cancel the contract free of charge within a certain period of time without giving any reason, we are also entitled to cancel the contract within this period of time (e.g. if contractually agreed advance payments are not made). In the event of a justified cancellation on our part, you shall not be entitled to any compensation.

Force Majeure

We are not liable and will not pay any compensation if the fulfilment of our obligations is directly or indirectly prevented or impaired by or as a result of force majeure or other circumstances beyond our reasonable control, in particular in relation to flooding, earthquakes, extremely adverse weather conditions, natural disasters, pandemics, natural events, terrorist acts, fire or failure of electricity, gas, water or other supply services, facilities, machinery, computers, vehicles or building collapses, and provided that we have not acted negligently or recklessly in any way.

CREATION OF GUEST PROFILES

The creation of a guest profile and the collection of profile data enables us to tailor our services to you and thereby ensure that you feel at home with us and that we can cater to your individual needs. The legal basis for the use of aleno to create a guest profile is the protection of our legitimate interests pursuant to Art. 6 para. 1 lit. f DSGVO. The guest data and profile data contained in the guest profile are deleted or anonymised as soon as they are no longer used for their original purpose. You have the right to request deletion of your guest profile and the guest data and profile data contained therein at any time. 

RESPONSIBILITY AND FURTHER INFORMATION

When collecting and processing guest data, payment information and profile data in connection with the use of the restaurant management system aleno, we are deemed to be the controller within the meaning of Art. 4 No. 7 DSGVO, which decides on the purposes and means of processing the personal data collected and is responsible for ensuring and fulfilling the rights of the data subjects. The guest data, payment information and profile data are transmitted to and processed by aleno AG after they have been collected. aleno AG qualifies as a processor within the meaning of Art. 4 No. 8 DSGVO, which processes personal data on behalf of the controller. For this reason, we have concluded a contract with aleno AG for commissioned data processing and thus fully implement the requirements of the DSGVO when using aleno.
Further information on the collection and handling of your personal data in connection with the use of aleno can be found in the data protection declaration of aleno AG, which can be accessed via the following link: www.aleno.me/de/policy.

General

The contest is organized by the Seehotel Kastanienbaum through the official Facebook fan page and/or the official Instagram account. By participating in the contest, the user accepts these basic terms and conditions.

About the contest

Participation in the contest takes place via the wall (competition post) of the Facebook fan page or, according to information in the competition post, by using the Facebook functions "Like" and/or the "Comment" function and/or by using the "Photo Post" function. Participation on Instagram takes place via the "Comment" function, the "Photo Post" function and, if applicable, by using the specified hashtag. The redistribution of content, such as sharing content on one's own timeline using Facebook and/or Instagram functions, is not a requirement for participation in the contest and does not increase the chances of winning in any way. The general data protection provisions of Facebook and Instagram apply.

Participation

The contest starts and ends according to the information in the post on Facebook and/or Instagram. All natural persons who have reached the age of 16 at the time of participation are eligible to enter.

Prizes

The prizes for the draws will be communicated via the official Facebook page and/or the official Instagram account and correspond to the description in the post. The winner will be determined randomly or according to the information in the post. Participants are responsible for the content in the comment fields. No correspondence will be entered into regarding the contest. Cash payment of the prize is excluded.

Contact

The winners will be mentioned under their participation post and/or by name in a post and asked to contact the company via Facebook or Instagram Messenger. If the winner does not contact the Seehotel Kastanienbaum within the deadline of 10 working days or within the deadline mentioned in the post, a new winner will be evaluated.

Exclusion from participation

Employees of the Seehotel Kastanienbaum are excluded from participation. Contest associations as well as automated contest services are not eligible to participate. The organizer is entitled to exclude individual persons from participation if there are legitimate reasons, such as violation of the terms and conditions of participation, attempted manipulation, etc., and reserves the right to take legal action.

No connection to Facebook and/or Instagram

The contests are not connected to Facebook and/or Instagram and are not sponsored, supported or organized by Facebook and/or Instagram in any way. Facebook and/or Instagram are not responsible for any of the content published as part of this campaign. All questions, comments or complaints about the contest are not to be directed to Facebook and/or Instagram, but to the Seehotel Kastanienbaum at hotel@seehotel-kastanienbaum.ch.

Right to cancel/change the campaign

The company may adjust or cancel the Seehotel Kastanienbaum at any time. Cancellation for important reasons can be carried out, in particular, if a proper execution of the contest can no longer be guaranteed for technical or legal reasons. The legal process is excluded. Place of jurisdiction is Kastanienbaum. Swiss law applies.